Delivery

All items will be sent Royal Mail second class as standard or for faster delivery select the first-class option. However, if you would like different postage and need something sooner, please get in contact and we will try to accommodate. 

All items are made to order and will be ready to dispatch within 1-3 business days of order and payment being received. 

Our prices are in pounds sterling. The prices do not include postage and packaging; this will be added in before final payment. We reserve the right to change our prices at any time.

Standard delivery takes 3-5 working days at a set cost of £3.00 per delivery. First class Royal Mail takes 2-4 day & is £4.99.

All orders of £40 and over will be delivered for free. You can also collect from us in BS5 for free & we love to meet our amazing customers.

Please get in touch at info@lovewelluk.com to find out about our wholesale prices and more overseas shipping options.

We also offer a free collection service to our local customers.

Returns

Thank you for shopping at Lovewell. We ensure our products are to the highest of standards and we will do everything we can to make sure you have a positive experience with us. If you’re not happy with your purchase, we’re more than happy to help.
Please email us at info@lovewelluk.com with your returns request.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund, please contact us at info@lovewelluk.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lovewelluk.com and you will be given an address to return your item.

Shipping
To return your product/s, you should contact us at info@lovewelluk.com and we will advise you of the postal address to send your products back.

You will be responsible for paying for your own shipping costs to return your item/s. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have any further question regarding your refund, please, don’t hesitate to contact us on info@lovewelluk.com to find out more.