Operations and Finance Coordinator

Role Description

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About Us

LoveWell is a charity whose vision is to empower women who have experienced significant trauma through trafficking and exploitation on their journey to employability and entrepreneurship. We create supportive pathways into employment for women who have experienced trafficking and exploitation.

Our Mission is to deliver transformative training and mentoring, empowering women to recognise their transferable skills and support them to grow in confidence, increase their skills and abilities to move confidently into employment, education, and training, and build towards a positive future. We do this through our Live and Work Well employability programme and mentoring programme, supporting women who have experienced significant trauma through trafficking and exploitation to build skills and confidence for the workplace.

Role Description

We are currently recruiting for an Operations and Finance Coordinator, who will report into the CEO of LoveWell, managing the operational aspects of both the charity and its traded income stream.

The successful candidate will be confident and experienced managing operational processes and procedures, with good financial acumen, and willing to be hands-on in a small but growing charity. They must be committed to LoveWell’s vision to empower women who have experienced trafficking and sexual exploitation into employment, training and further education, willing and eager to engage with our mission and have appreciation of a trauma-informed approach to empowering women to make changes in their lives.

Key Tasks

Our operations coordinator will play an instrumental role in LoveWell’s operations and finances, working closely with the CEO, (and Board of Trustees as required), to ensure clear and effective management of our finances, resources and people. There are three key elements to the role, with good stakeholder management and communications central to all activities:

Coordination of finance and operations across both the charitable activities and traded income

Lead on all financial management, including using financial systems to track procurement and sales financial information, managing and tracking traded income and funded income – and providing regular, comprehensive information to the CEO, staff and Board of Trustees as required [working closely with our Treasurer]
Regular updating of Sales and Costs spreadsheet, monthly stock take, writing manufacturing schedules (to work seasonally in conjunction with training programme), all purchasing for the organisation, updating supplier information, management of manufacturing space
Customer order fulfilment (wholesale and D2C), supporting production staff and volunteers with the manufacturing and packaging of products
Managing stock rotation, organising cleaning schedules, supporting production team with stock take
Creating wholesale documents, price lists and counter displays for shops and events with information on LoveWell and our products (including prices, descriptions, photos etc.)

Administration, events and HR process and policies

Working with the CEO to ensure all employment policies and processes and legal obligations are in place
Supporting with tracking and managing funding bids, dates and deadlines and supporting CEO with communications to funders
Reporting and management of accrediting bodies – as required
Tasks related to Events: preparation, packing of products and equipment, being available to run some events, admin tasks, pack down.
Helping with administrative tasks and general office support

Communications and marketing support

Website management – making sure all customer-facing and behind-the-scenes information is correct and up-to-date
Contributing to marketing collateral, online marketing and PR as required

Key Skills

A fantastic and flexible role for someone with strong organisational skills and financial acumen to work in a small but ambitious team looking to make a real impact for the women we work with.

Essential	Desirable
An excellent command of the English language - written and spoken	Any other further education certificate
Excellent communication skills - able to communicate with confidence and clarity to a range of stakeholders	An understanding and network within the voluntary sector and employment community across Bristol
Strong digital skills and experience using I.T. packages (as a minimum: word, excel, e-mail, PowerPoint, Google docs, calendars etc.)	Understanding of manufacturing processes for natural skincare products
Experience of working in an operations role	Experience of work in the charity sector
Understanding of the requirement for confidentiality	Awareness of trauma-informed working
Experience and strong capabilities managing budgets and financial systems including budget monitoring and forecasting (such as Xero, QuickBooks)	Awareness of the issues faced by women from marginalised backgrounds
Experience in a customer-facing role	Committed to ongoing development of themselves and the service
Strong administration and project management skills
The ability to work flexibly to meet the demands of the service
Confident working under own initiative, prioritise tasks to agreed timelines for themselves and others
Able to work in the UK
Ability to manage ambiguity and change
Ability to sometimes work under pressure and creative at problem solving

Job Title: Operations and Finance Coordinator

Reference code: LWCIOR003

Contract type: Fixed-term contract (12 months) with realistic potential for extension to permanent contract.

Location: Bristol. This is an office-based role, in St Paul’s, Bristol. We offer flexible working arrangements, but for the 70% of the requirements of your role you will need to be able to work in the office.

Hours: Part-time: 16 hours per week (spread over 3 days)

Salary: £28,000 per annum (FTE). Pro rata salary applies for part-time hours.

Reporting to: CEO of LoveWell

Deadline for applying: 1st May 2026

Operations Role: Tasks in detail

Task	Leading on	Supporting role
Traded Income generation		X
Marketing: of products and charity, online and PR		X
Contributing to marketing collateral		X
Managing finance and legal activities	X
Managing funding: private funders, regular donations		X
Identifying and applying for funding - bids from funding bodies & organisation		X
Financial management of operations budgets	X
Updating Sales + Costs spreadsheet (entering monthly stock take & monthly cost/unit of all raw materials)	X
Writing manufacturing schedules, to work seasonally in conjunction with training programme	X
Ordering of raw materials, packaging and equipment, accepting deliveries, appropriate use of manufacturing equipment and raw materials	X
Updating supplier information	X
Management of manufacturing space (keeping up to date, stock rotation, organising cleaning schedules	X
Supporting Production team with stock take	X
Programme purchasing and administration (room bookings etc.)	X
Recruiting and coordinating volunteers		X
Building the network of volunteers		X
Ensuring all employment policies and processes in place		X
Setting strategic direction		X
Daily monitoring of customer orders via website and financial system	X
Order fulfilment of customer orders, including selecting, packing or gift-wrapping, preparing for postage, posting orders in a timely fashion.	X
Supporting Production staff and volunteers with the manufacturing and packaging of products	X
Using the company’s Xero financial system to track procurement and sales financial information	X
All tasks related to Events: preparation, packing of products and equipment, being available to run some stalls or other events, admin tasks, pack down.	X
Helping with administrative tasks and general office support	X
Creating wholesale documents, price lists and counter displays for shops and events with up-to-date products and their prices, description, photos, most important information about the organisation.	X
Website management – making sure all customer-facing and behind-the-scenes information is correct and up-to-date	X
Designing leaflets, cards, stickers on Canva and Vistaprint websites according to marketing demands.	X